Refund policy

At Artisan Bean, we believe in keeping things simple and transparent, especially when it comes to our return policy. Here's how we handle returns, with a focus on making things right for our customers:

  1. Your Responsibility: If there's a mistake on the customer's end, such as providing incorrect product information or a wrong shipping address, we'll need the customer to cover the costs for correcting it. What to do? First, email customer service at info@artisanbean.com and explain the situation. We will provide a discount code to reorder at a reduced one time rate. Simply place a new order and let us know about both the issue and the new order number. We'll make sure to prioritize your corrected order to get it on its way quickly.

  2. Our Responsibility: We're all human, and mistakes can happen on our end too. Our error rate is very low (only 0.0425%), but if we do slip up, like sending the wrong grind of coffee or using the wrong label, we fully take responsibility. Please send a note to customer service at info@artisanbean.com and explain the mistake. We will place a new order, and notify you we are taking action. We'll cover all costs for the new coffee and its shipping, and we'll get the corrected order out as fast as we can.

  3. Shared Responsibility: Sometimes, issues arise that are beyond your control or ours, such as carrier mistakes, package theft, or items reported undelivered. In these cases, you have the flexibility to decide the best course of action, whether that's filing a claim with the carrier or replacing the order. If you choose to replace the order, you'll cover the shipping, and we'll cover the coffee cost up to $25.00. Just enter a new order, email us with the details and the new order number, and we'll refund the coffee cost and expedite the replacement.

To sum up: If the mistake is yours, you cover the cost; if it's ours, we cover it; and if it's no one's fault, we share the responsibility to ensure you as our customer remains happy. Please, do not return coffee to us. It's not cost-effective due to shipping, and we must discard any returned products for safety and quality reasons.

  • We value our customers and please contact customer service for any issues.

  • We do not guarantee international orders in any way.

    We're here to support you and ensure our customers are satisfied, every step of the way. Quality, artisan coffee and tea is an experience we want you to savor the rest of your life.